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The profile photo is designed to use a landscape image (horizontal orientation, I.E. 700x560) and will not allow for the full image to be displayed if you are trying to use a portrait (vertical) image instead. If your problem persists, you may try uploading from a different device and/or browser.
We recommend trying to vote again from a different device or browser, as this will often fix most issues. Another possibility could be that it has not been a full 24 hours since your last vote. If you continue to experience difficulties, please contact our support team below and we will be happy to help.
Look for your profile link in any of our official Competition emails. You can easily copy and share the link with anyone you’d like.
You can use your Free Daily Vote once every 24 hours, and you can cast votes by donation for your favorite Competitor at any time.
There will always be a slight delay from the time you change your profile photo to the time your photo is updated for Facebook sharing. We recommend minimizing the number of times you update your profile photo to prevent this delay.
We have a strict “no refund” policy which Voters agree to when they make a purchase. Since winners are decided based upon votes the public casts, we do not issue refunds once a vote has been fully processed in our system. As a Voter, you are responsible for understanding this upon casting votes for the competitor in the competition.
Each competitor is randomly assigned a Group at the beginning of the Competition. There are multiple Rounds in the Competition, and you’re only competing against the other people within your Group during each Round. We make every effort to ensure that Groups contain an equal number of entrants.
Yes! Every purchased vote is a direct donation to DTCare, a 501(c)(3) charity, and are deductible for federal income tax purposes. DTCare will subsequently make a grant to Starlight Children's Foundation after the winner is announced. Donors will receive a receipt via email.
No. We will never initiate direct messages on social media. There are copycat/fraudulent accounts that exist and may offer services aimed at selling you fake votes or promotions within the Competition. Do not engage with or provide any personal information to these accounts and report them as spam.
No. Our system is designed to detect these services and the fraudulent votes will not count towards a competitor's vote total. For more information regarding automated voting services please review the competition Rules.
Face of Horror is a competition inviting horror fans to compete for $13,000 and a photoshoot with Kane Hodder to be featured in Rue Morgue Magazine.
The Face of Horror™ Competition is operated by Colossal.org.
Many charities with honorable missions lack the bandwidth to run effective fundraising campaigns year-round. Through this Competition, DTCare allows Starlight Chiildren's Foundation to spend less time raising funds, and more time focusing on its mission.
Starlight Children's Foundation's mission is to deliver happiness to seriously ill kids and their families through virtual reality experiences, fun hospital wear, and games.
Starlight Children's Foundation has been striving to deliver happiness to seriously ill kids and their families since 1982 with a 99/100 Charity Navigator Score.
If you were unable to find the answer you were looking for, please reach out to our amazing support team. We're dying to help.